Franchise Manager
Anoka, MN Anoka, MN Full-time Full-time $40,000 - $50,000 a year $40,000 - $50,000 a year 3 days ago 3 days ago 3 days ago A professional home cleaning franchise is currently looking for a long-term, outgoing, personable, and reliable individual to manage our house cleaning services in Anoka.
This is a full-time position working out of a professional office.
We are looking for someone lead and manage associates at an operation that includes service associates and sales associates.
This individual will have an impact on day-to-day basic activities to achieve company goals and objectives.
Deliver high-level customer service by directing and motivating staff to increase customer base and retention metrics to ensure top line growth.
Shift:
Full Time; Monday-Friday 7:
00am-3:
00pm Overall
Responsibilities:
Overall management of the entire office:
Manage service team; direct the cleaning technicians to ensure customer satisfaction and safety.
Maintain positive employee relations and work climate to motivate associates to be successful.
Perform on-going performance reviews.
Manage Quality/Training Supervisor; oversee supervisor to ensure they are handling customer feedback, quality control/inspections, satisfaction and retention while coordinating, monitoring, and supervising the activities of the team ensuring individual team members goals are achieved in support of the assigned team goals.
Direct involvement with office assistant/salesperson(s) for day-to-day sales activities and customer service within the company to ensure top line growth and maintain a good business reputation.
Day-to-day business functions:
Opening the office and make preparations for the work day; Apply payments and close out work orders from the previous day.
Finalize bank deposits.
Administer proper customer scheduling and provide efficient routes for service teams; using a web-based GPS/dispatch module Conducting regular staff meetings, documenting training topics and attendance.
Retain proper and adequate staffing requirements.
Recruit, interview, and hire staff; Set up for training period and ensure all proper paperwork is completed after hiring period.
Maintaining all necessary business and administrative files, including but not limited to employee and customer files.
Ensure revenue and profit plans are achieved.
Drive Plan revenue and profits.
Drive Sales and Service Excellence; Work closely with day-to-day reports.
Proper handling of all incoming telephone calls; Maintain positive customer relations and document all proceedings.
Place orders, stock, and maintain all necessary equipment, products, and supplies.
Implement company programs, initiatives, and current operational guidelines.
Direct marketing placement and effective results.
Monitor regulatory compliance with state and federal agencies.
Experience Requirements Two year college degree in a business management 2-4 years in managing associates in a fast-paced environment 1
years experience in sales management.
Preferred fields; hospitality/service industry and Retail Experience in scheduling/logistics a plus! Must own and operate a personal vehicle for occasional company purposes when needed.
Knowledge, Skills, and Abilities Written and verbal communications, including public speaking Organization and time management Manage group & individual meetings; provide clear and concise feedback, performance management and coaching Attention to detail and analytical skills Provide quick resolutions when issues arise; negotiation skills Ability to use computer & service team tablets; Microsoft Office applications, cloud-based salesforce software, Dispatch Module Compensation depends on your experience! Benefit package includes:
Holiday Pay, PTO/Vacation, health & dental insurance, and company wide discounts.
An Equal Opportunity Employer Job Type:
Full-time Salary:
$40,000.
00 - $50,000.
00 per year Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Experience level:
2 years Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Application Question(s):
What are your salary expectations?
Experience:
Management:
2 years (Required) Customer service:
2 years (Required) Sales:
1 year (Required) Computer skills:
1 year (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a full-time position working out of a professional office.
We are looking for someone lead and manage associates at an operation that includes service associates and sales associates.
This individual will have an impact on day-to-day basic activities to achieve company goals and objectives.
Deliver high-level customer service by directing and motivating staff to increase customer base and retention metrics to ensure top line growth.
Shift:
Full Time; Monday-Friday 7:
00am-3:
00pm Overall
Responsibilities:
Overall management of the entire office:
Manage service team; direct the cleaning technicians to ensure customer satisfaction and safety.
Maintain positive employee relations and work climate to motivate associates to be successful.
Perform on-going performance reviews.
Manage Quality/Training Supervisor; oversee supervisor to ensure they are handling customer feedback, quality control/inspections, satisfaction and retention while coordinating, monitoring, and supervising the activities of the team ensuring individual team members goals are achieved in support of the assigned team goals.
Direct involvement with office assistant/salesperson(s) for day-to-day sales activities and customer service within the company to ensure top line growth and maintain a good business reputation.
Day-to-day business functions:
Opening the office and make preparations for the work day; Apply payments and close out work orders from the previous day.
Finalize bank deposits.
Administer proper customer scheduling and provide efficient routes for service teams; using a web-based GPS/dispatch module Conducting regular staff meetings, documenting training topics and attendance.
Retain proper and adequate staffing requirements.
Recruit, interview, and hire staff; Set up for training period and ensure all proper paperwork is completed after hiring period.
Maintaining all necessary business and administrative files, including but not limited to employee and customer files.
Ensure revenue and profit plans are achieved.
Drive Plan revenue and profits.
Drive Sales and Service Excellence; Work closely with day-to-day reports.
Proper handling of all incoming telephone calls; Maintain positive customer relations and document all proceedings.
Place orders, stock, and maintain all necessary equipment, products, and supplies.
Implement company programs, initiatives, and current operational guidelines.
Direct marketing placement and effective results.
Monitor regulatory compliance with state and federal agencies.
Experience Requirements Two year college degree in a business management 2-4 years in managing associates in a fast-paced environment 1
years experience in sales management.
Preferred fields; hospitality/service industry and Retail Experience in scheduling/logistics a plus! Must own and operate a personal vehicle for occasional company purposes when needed.
Knowledge, Skills, and Abilities Written and verbal communications, including public speaking Organization and time management Manage group & individual meetings; provide clear and concise feedback, performance management and coaching Attention to detail and analytical skills Provide quick resolutions when issues arise; negotiation skills Ability to use computer & service team tablets; Microsoft Office applications, cloud-based salesforce software, Dispatch Module Compensation depends on your experience! Benefit package includes:
Holiday Pay, PTO/Vacation, health & dental insurance, and company wide discounts.
An Equal Opportunity Employer Job Type:
Full-time Salary:
$40,000.
00 - $50,000.
00 per year Job Type:
Full-time Pay:
$40,000.
00 - $50,000.
00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Experience level:
2 years Shift:
8 hour shift Day shift Morning shift Weekly day range:
Monday to Friday Application Question(s):
What are your salary expectations?
Experience:
Management:
2 years (Required) Customer service:
2 years (Required) Sales:
1 year (Required) Computer skills:
1 year (Required) Shift availability:
Day Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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