Help Desk Specialist

Company Name:
Koch Davis
The position holder provides first line of assistance and problem resolution for technology products or applications. Help Desk Specialist answers to inquiries and requests for assistance with organization's computer systems or PCs and resolves customer inquiries for one or more products or services. It is the duty of the Help Desk Specialist to examine simple to moderate issues and determines appropriate technical area or vendor to resolve problems. She/he maintains written documentation for each call; escalates complex problems to the next level of support as required by documented procedures; communicates efficiently and effectively with customers. Help Desk Specialist is expected for responding to customer calls, e-mail, chat, and other request tools for technical support.
1 year of experience
Associate's degree
Concerns with Online Banking, Bill Pay, Checking Accounts, Savings Accounts, Bank Loans and Student Loans.

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